Return Policy
Our Product Return Policy
Introduction
Dear Valued Calledit Games Customers,
We understand that sometimes situations arise where you may need to return a purchase made through our sports skills games app or our online store. To ensure a smooth and transparent process for our customers, we have developed the following Return Policy.
Return Eligibility:
- In-App Purchases: In-app purchases made within the Calledit Games app are generally non-refundable and will follow the rules and refund policies of the respective app store through which you completed your purchase. This includes but is not limited to virtual currency, power-ups, and other digital items. We encourage users to make in-app purchases carefully.
- Subscription Plans: Subscription plans, including monthly and annual memberships, may be eligible for a refund if the request is made within 7 days of the initial purchase, provided the subscription has not been substantially used. If you have used the subscription extensively, we may consider prorated refunds on a case-by-case basis. Subscription plans purchased through an app store will follow the rules and refund policies of the respective App store through which you completed your purchase.
Online Store Purchases: If you have made a purchase of physical merchandise from our online store (such as apparel or accessories), please review the following guidelines for returns:
Defective or Damaged Items: If the item you received is defective or damaged, please contact our customer support team at support@calleditgames.com within 14 days of receiving the item. We will provide instructions on how to return the item, and upon inspection, a replacement or refund will be issued.
Change of Mind: If you simply change your mind or are unsatisfied with a physical merchandise purchase, you may return it within 30 days of receiving the item. The item must be in its original condition and packaging. Return shipping costs will be the responsibility of the customer.
Incorrect Item: If you receive an item that you did not order, please contact our customer support team within 14 days of receiving the item. We will provide instructions on how to return the incorrect item, and a replacement or refund will be issued upon inspection.
Requesting a Refund:
To request a refund for eligible purchases, please follow these steps:
1. Contact Support: Send an email to support@calleditgames.com with the subject “Refund Request.” In the email, include the following details:
- Your full name
- The date of purchase
- A copy of the purchase receipt or order number
- A brief explanation of why you are requesting a refund
2. Wait for Confirmation: Our support team will review your request and respond to you within 72 hours. They may request additional information if necessary.
3. Processing Time: Once your refund request is approved, please allow 5-10 business days for the refund to be processed. The timing of the refund may vary depending on your payment method.
Notes:
- We reserve the right to deny refund requests that do not meet our eligibility criteria.
- Refunds will be issued in the original payment method used for the purchase.
- Refunds for subscription plans will be prorated based on the unused portion of the subscription.
Customer Support:
If you have any questions or require assistance regarding our Return Policy, please do not hesitate to contact our customer support team at support@calleditgames.com. We are here to help you and provide the best experience possible with our sports skills games app.
At Calledit Games, we appreciate your support and strive to deliver the highest quality gaming experience. We hope this Return Policy helps clarify our refund process and ensures your satisfaction with our services.
Thank you for choosing Calledit Games for your sports skills games experience.
Sincerely,
Calledit Games Corp.